RETURNS AND EXCHANGES

Last updated: 2022-02-25

It is the customer’s responsibility to ensure that the items delivered are what the customer ordered. However your satisfaction is the reason we exist – we want our customers to love their Innercity Market purchases. If you are not completely satisfied then we will do our utmost to offer you a replacement product or credit refund.

Exchanges & Returns are handled on a case by case basis due to the wide variety of our products, however will be handled within 2 days of receiving the item from you. We request that you pay the courier fee for returning the item to us but if, after assessment the fault turns out to be our own, we will refund you the courier fee. 

In order to qualify for either an exchange or return we will require you to please let us know in writing (i.e. via email to support@innercitymarket.co.za) within 7 calendar days after receiving your order if there is a problem with your order. We kindly request that if there is a problem with the way in which the product arrived that you send us a picture to further elaborate so that we can best understand the situation. 

In order to qualify for a return / credit refund or exchange, the following conditions must be met: 

Your request must be made in writing within 7 calendar days of delivery;

Your product must be in its original packaging with any labels attached; and

Your goods must be unused and undamaged.

All returned goods are inspected to ensure that they comply with the above conditions and Innercity Market reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.

Your product must not be a sale, discounted or promotional item.

Please also provide us with a reason for the return in writing. 

Gift cards cannot be returned or refunded.

Sale Items: 

Unless there is a quality issue, sale items cannot be exchanged. We will issue you with a credit note to our online store.